Wave Tail Puck
Exway Wave Tail Puck
FAQ
- Provided pictures, models, functions, performances, and other data on the page is for reference. For specific information, please refer to the actual product.
- Due to the properties of lithium-ion batteries, the maximum capacity of the battery will decrease with age and usage.
- Battery range estimates depend on conditions such as rider weight, speed, temperature, wind, tire pressure, terrain, incline, etc. Mileage may vary.
About Atlas Pro
What kind of battery cells does the Atlas Pro/Atlas Pro NASA use?
The new pack in the Atlas Pro consists of 4000mAh Lishen 21700 Li-ion cells in a 12S4P configuration.
When will the AUXPack external battery pack launch? Can I use it on my Atlas Carbon? Will the AUXPack work with both 2WD and 4WD?
The AUXPack will be available for purchase at the start of November 2022.
As it was originally intended for use with the Atlas Pro (in both 2WD and 4WD), the AUXPack is currently not compatible with the Atlas Carbon. The Exway team is working to develop an Atlas Carbon compatible AUXPack, which will be released at a later date.
Can I change board settings on my Atlas Pro using the original Exway app?
The 3rd Gen ESC on the Atlas Pro has been redesigned and will not work with the original Exway app. Download the new Exway app releasing early August to view your board parameters and settings!
What's different about the new Exway app?
The new app "ExSkate" retains all the functions of the original app, with new features like ride route tracking and quicker firmware updates.
What's new with the Atlas Pro remote? Will it work with other Exway Boards?
The R3 remote that ships with the Atlas Pro feature redesigned internal circuitry and logic for improved performance. Currently the R3 remote only works with the Atlas Pro, not the X, Flex and Wave series.
What's different about the new OTA firmware upgrades?
Time taken for firmware upgrades has been drastically reduced, from 20 minutes to 4 minutes on average. For improved OTA firmware upgrade stability and speed, the new R3 remote and 3rd gen ESC uses Bluetooth 5.0 to communicate with the ExSkate app.
Can the AUXPack be used to charge other electronics?
There is a 10W USB-A port for older or low power devices, and a 100W USB-C port with support for QC3.0 and PD4.0 charging protocols for devices like smartphones, laptops, etc
Do both the Atlas Pro onboard battery and AUXPack support 20A charging? Will they need to be charged separately?
Both the Atlas Pro's onboard battery and AUXPack support 20A charging. With the AUXPack connected to the Atlas Pro, both the battery packs can be charged simultaneously by one charger with the smart BMS inside keeping the charging process safe and efficient. For the fastest charging times, disconnect the AUXPack and charge both the Atlas Pro and AUXPack separately using their own chargers.
Is there anything I should be aware of while connecting the AUXPack?
The two packs are connected through the smart BMS, not directly. This way the AUXPack can be connected while the board is at any battery level.
What is the difference between Atlas NASA and the standard Atlas Pro, and why are the prices different?
The performance of Atlas NASA is the same as the Atlas Pro, but the appearance is different, Atlas NASA comes standard with 2-in-1. And this is a custom model, officially authorized by NASA, so why the price is different.
Is there a 2in1 version of Atlas Pro?
Atlas Pro does not have a 2in1 version, customers need to buy a street wheel set separately.
What are the benefits of gear drive over belt, hub or direct?
Our gear drive is more suitable for off-roading, with higher efficiency, stronger torque, a sealed housing that keeps out sand and gravel, no belt to break, and is overall more reliable. It is very, very low maintenance – just change the lube once every 1300 miles or 2000 km.
Are the boards waterproof?
The water-resistance of the skateboard is IP55, which is resistant to splashes and dust under normal conditions, but if you ride in a puddle or where the water level is high, or even immerse your skateboard in water, the water is likely to enter the electrical parts and damage the part.
Please do not ride in the rain or any wet ground with water, this will cause a high risk of water damage and may cause the motor bearings to rust and make noise.
We cannot deliver to the following areas
1. Alaska
2. Hawaii
3. Puerto Rico
Why can't I place an order?
For the following regions/countries, please visit these websites to purchase:
Europe & Asia: www.exwayboard.com
Canada: www.exwaycanada.ca
Australia: www.exway.com.au
The Czech republic、Slovakia: www.stablecam.com
Russia: www.exwayboard.ru
Korea: www.exwayboard.co.kr
Norway: www.elefun.no/rc/hobby.aspx
Switzerland: www.shop.e-longboard.ch
Taiwan: www.metasurf.com
For other regions or other questions, please contact usa@exwayboard.com
Thank you for your understanding.
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